How can I set up an account in the online shop?

To set up an account in the online shop, you have to click on the "Login" icon at the top right of the page and enter the email address, first and last name, and a password. Registration can also be done in the same way by using the above. Executes steps as part of an order process.

What are the advantages of setting up an account in the online shop?

You can simplify the ordering process by storing your delivery address and billing information. You can track the status of your order, fill out the return and complaint forms

What should I do if I forget the password to my account?

Click the "forgot your password" link in the registration/registration window and enter the email address you provided during registration. We will send you a link to this email address. Please click on this, select a new password and confirm it.

How can I be sure that the purchase process was successful?

After a successful purchase, you will receive an order confirmation by email.

How can I check the status of my order?

You can view the current order status in the customer portal after registering for your account. We also offer online shipment tracking. We will direct you to the website of our shipping partner with current information about the delivery status of the order.

What does the order status mean that I see when I place an order in the customer portal?

"New" - means that your order has been received.

 "Cancelled" - means that the entire order has been canceled. If an order has been paid in advance, the deposited money will be automatically returned a few days after the cancellation.

 "In progress" - means that your order has been forwarded for completion.

"Sent" - means that the ordered products have been packed and shipped from our warehouse to the address you specified.

What is the "tracking" of my orders?

With this option, you can check the extent to which your order has been executed. The shipment status is only available on our shipping partner's website when the goods have been shipped from our online shop. Before this time, you will receive information on the shipping partner's website that the shipment with the given shipment number could not yet be found.

What can I do if I receive a damaged or incorrect product?

In this case, please contact customer service in writing using the contact form. This is available by clicking the "More" button on the lower menu.

When will the amount for the order be debited from my account?

The amount for the order will be debited at the time the order is placed.


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